Contact Us
We usually reply within 2 business days.
Questions about PinVault, a bug to report, a feature you want, or a business enquiry — send us a message below. The form opens your email app with your message addressed to us; nothing is stored on this site.
Send a message
Your email app will open with the message ready to send to [email protected]. If it does not open, email us directly at that address.
What we can help with
A download is not working? Tell us the pin link, your device and browser, and what you see — wrong quality, a failed download, or a preview that never loads. The more detail, the faster we can fix it.
A feature idea? We built My Boards, the batch saver and the quality picker because users asked for them. If a tool is missing, describe how you would use it.
Quality problems? If a pin downloads smaller or blurrier than the original, paste the direct pinimg.com link you used and tell us which size you picked — we will check what Pinterest serves at that size.
Business or press? Choose "Business / partnership" in the form and tell us what you have in mind.
What to include in your message
Three things make a reply much faster: (1) the exact pin link or direct media link, (2) your device and browser (for example iPhone + Safari, or Windows + Chrome), and (3) what happened, step by step. Screenshots help — attach them to your email after it opens.
Before you write
A download is not working? Check the FAQ first — the most common fix is the 10-second direct-link step: open the pin, copy the image or video address, and paste that direct pinimg.com link into the downloader.
Copyright issue? Please use our DMCA page — it lists exactly what to include so we can act quickly.
Press or partnership? Choose "Business / partnership" above and tell us what you have in mind.
More from PinVault: About • Contact • Privacy Policy • Terms of Service • DMCA • Downloader